Accessibility

1. Our Commitment

At Captivating Cabinets, we are committed to ensuring digital accessibility for people with disabilities. We continually strive to improve the user experience for all visitors and apply the relevant accessibility standards to ensure our website is accessible to everyone.

We believe that everyone should have equal access to quality kitchen and bathroom cabinetry information, regardless of ability. This commitment extends to all aspects of our digital presence, including our website, product information, 3D design tools, and customer service platforms.

2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, developed by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Our accessibility efforts also align with:

• Americans with Disabilities Act (ADA) requirements
• Section 508 of the Rehabilitation Act
• Best practices for inclusive web design

3. Accessibility Features

Our website includes the following accessibility features:

3.1 Navigation and Structure

• Logical page structure with proper heading hierarchy
• Skip navigation links to bypass repetitive content
• Consistent navigation across all pages
• Clear and descriptive page titles
• Breadcrumb navigation for easy orientation
• Keyboard-accessible interactive elements

3.2 Visual Design

• Sufficient color contrast between text and backgrounds
• Text that can be resized up to 200% without loss of functionality
• Responsive design that works across different screen sizes
• Information conveyed through multiple visual cues, not color alone
• Clear focus indicators for keyboard navigation
• Readable font choices and appropriate text spacing

3.3 Content Accessibility

• Alternative text (alt text) for all meaningful images
• Descriptive link text that makes sense out of context
• Captions and transcripts for video content (where applicable)
• Clear and simple language throughout the site
• Properly labeled form fields with clear instructions
• Error messages that provide clear guidance for correction

3.4 Technical Accessibility

• Semantic HTML markup for proper content structure
• ARIA (Accessible Rich Internet Applications) landmarks and labels
• Compatible with screen readers and assistive technologies
• Keyboard navigation support for all interactive elements
• No time-limited content or auto-playing media without user control

4. Assistive Technology Compatibility

Our website is designed to be compatible with common assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Alternative input devices
• Browser accessibility features and extensions

We test our website with multiple assistive technologies to ensure broad compatibility and optimal user experience.

5. Third-Party Content

While we strive to ensure accessibility across our entire website, some content may be provided by third parties, including:

• Manufacturer product images and specifications
• Embedded videos and interactive tools
• Social media feeds and integrations
• Payment processing interfaces
• Chat and customer service widgets

We work with our third-party vendors to ensure their content and tools meet accessibility standards. However, we may have limited control over third-party accessibility features. If you encounter accessibility barriers in third-party content, please contact us so we can work with the vendor to address the issue.

6. Ongoing Improvement Efforts

Accessibility is an ongoing journey, not a destination. We continuously work to improve our website's accessibility through:

• Regular accessibility audits and testing
• User feedback and testing with people with disabilities
• Staff training on accessibility best practices
• Incorporating accessibility into our design and development processes
• Monitoring and implementing new accessibility standards and technologies
• Prioritizing accessibility in all website updates and new features

7. Known Limitations

Despite our best efforts, some portions of our website may not yet be fully accessible. We are aware of the following limitations and are actively working to address them:

• Some older product images may lack comprehensive alt text descriptions
• Certain interactive 3D design tools may have limited accessibility features
• PDF documents may not all be fully accessible (we are working to remediate these)
• Some third-party embedded content may not meet all accessibility standards

We are committed to addressing these limitations as quickly as possible. If you encounter specific accessibility barriers not listed here, please let us know.

8. Alternative Access Methods

If you encounter difficulties using our website, we offer alternative ways to access our products and services:

8.1 Phone Support

Call us at 609-900-3358 to speak with our customer service team. We can assist with:

• Product information and recommendations
• Placing orders over the phone
• Accessing specific website content
• 3D design service inquiries
• Order status and tracking

8.2 Email and Contact Forms

Use our contact form or email us with any questions or accessibility concerns. We will respond promptly with the information you need.

8.3 In-Person Assistance

Visit our New Jersey location for personalized assistance with product selection, measurements, and design planning.

9. Document Accessibility

We are committed to providing accessible documents, including:

• Product catalogs and specification sheets
• Installation guides and manuals
• Warranty documentation
• Care and maintenance instructions

If you need a document in an alternative format (large print, audio, accessible PDF, etc.), please contact us and we will provide it in your preferred format within a reasonable timeframe.

10. Mobile Accessibility

Our website is designed to be fully responsive and accessible on mobile devices. Mobile-specific accessibility features include:

• Touch-friendly interface with appropriately sized tap targets
• Responsive layouts that adapt to different screen sizes
• Compatible with mobile screen readers (VoiceOver, TalkBack)
• Gesture alternatives for all touch interactions
• Optimized performance for mobile data connections

11. Accessibility in Our Physical Locations

In addition to digital accessibility, we are committed to physical accessibility at our New Jersey location:

• Wheelchair-accessible entrances and facilities
• Accessible parking spaces
• Wide aisles for easy navigation
• Assistance available for customers with disabilities
• Alternative formats for printed materials upon request

12. Feedback and Reporting Issues

Your feedback is essential to helping us improve accessibility. If you encounter any accessibility barriers on our website or have suggestions for improvement, please let us know.

When reporting an accessibility issue, please provide:

• The specific page or feature where you encountered the issue
• A description of the accessibility barrier
• The assistive technology you were using (if applicable)
• Your web browser and operating system
• Any error messages you received

We will acknowledge your feedback within 2 business days and work to address the issue as quickly as possible, typically within 10 business days for straightforward issues.

13. Formal Complaints

We take accessibility concerns seriously. If you are not satisfied with our response to an accessibility issue, you may:

• Request to speak with our accessibility coordinator
• File a formal complaint describing the accessibility barrier and our response
• Contact relevant regulatory authorities if you believe we are not meeting legal accessibility requirements

We are committed to working with you to resolve any accessibility concerns in a timely and satisfactory manner.

14. Contact Us

For accessibility questions, concerns, or to request assistance, please contact us:

We welcome your feedback and are committed to providing an excellent experience for all customers.

15. Last Updated

This Accessibility Statement was last reviewed and updated on November 14, 2025. We review this statement regularly to ensure it reflects our current accessibility practices and commitments.