Privacy Policy

1. Introduction

At Captivating Cabinets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Payment information (credit card details, billing address)
• Project details (kitchen dimensions, design preferences, delivery address)
• Account credentials (username, password)
• Contractor or builder license information (for our Contractor Program)
• Communication preferences and marketing opt-ins

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Clickstream data and browsing patterns

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. For more information, please see our Cookies Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders and shipments
• Providing 3D design services and project consultations
• Managing your account and providing customer support
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, shipping updates, and service notifications
• Communicating about our products, services, promotions, and special offers (with your consent)
• Improving our website, products, and services
• Analyzing website usage and customer behavior to enhance user experience
• Complying with legal obligations and enforcing our terms of service
• Managing our Contractor Program and verifying contractor credentials

4. How We Share Your Information

We may share your information with third parties under the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, 3D design software providers, email marketing platforms, and website hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.

4.4 Manufacturing Partners

As an authorized distributor, we may share relevant order information with our manufacturing partners (such as Fabuwood, J&K Cabinetry, Cubitac, Diamond, Decora, and Mantra) to fulfill your orders and provide warranty support.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4.6 SMS Consent & Phone Number Privacy

Important: Mobile opt-in data, SMS consent information, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes. This protection applies regardless of any other data sharing practices described in this Privacy Policy.

While we may share personal information with third parties, affiliated companies, trusted service providers, and manufacturing partners as described above, this sharing explicitly excludes information obtained through SMS opt-in and phone numbers collected for SMS consent purposes.

4.7 SMS/Text Messaging Privacy

If you opt in to receive SMS/text messages from Captivating Cabinets, we may collect and use your mobile phone number and messaging consent status to provide conversational messages related to quotes, free 3D design requests, appointments, order updates, billing questions, and customer support.

We do not sell your phone number. We may share limited information with service providers who help us deliver text messages (such as messaging platform vendors and carriers) solely for the purpose of sending and managing SMS communications.

You can opt out at any time by replying STOP. For help, reply HELP or contact us at 609-900-3358. Message frequency may vary. Message and data rates may apply.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant payment gateways
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your information in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
• Cookie Management: Control cookies through your browser settings (see our Cookies Policy)

To exercise any of these rights, please contact us at 609-900-3358 or through our contact form.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

8. Third-Party Links

Our website may contain links to third-party websites, including manufacturer websites, social media platforms, and partner sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. State-Specific Privacy Rights

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale or sharing of personal information
• Right to correct inaccurate personal information
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell your personal information to third parties. To exercise your rights, contact us at 609-900-3358.

9.2 Other State Rights

Residents of other states may have similar rights under applicable state privacy laws. Please contact us to learn more about your specific rights.

10. International Data Transfers

Our business is primarily located in New Jersey, United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Order and transaction records: 7 years (for tax and accounting purposes)
• Customer account information: Duration of account activity plus 2 years
• Marketing communications: Until you opt out or unsubscribe
• Website analytics: 26 months

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website and services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.