Shipping Policy

1. Overview

At Captivating Cabinets, we understand that timely and secure delivery is crucial for your kitchen or bathroom renovation project. This Shipping Policy outlines our delivery procedures, timelines, costs, and your responsibilities when receiving cabinet orders.

As an authorized distributor, all cabinets are shipped directly from our manufacturing partners (Fabuwood, J&K Cabinetry, Cubitac, Diamond, Decora, and Mantra) to ensure the fastest delivery times and best product protection.

2. Free Shipping Offer

We offer FREE SHIPPING on qualifying orders:

• Minimum Order: $2,500 or more
• Delivery Type: Curbside delivery to accessible locations
• Coverage Area: Continental United States (some restrictions apply)

2.1 Exceptions to Free Shipping

Free shipping may not apply in the following situations:

• Delivery to remote or hard-to-access locations (islands, mountainous areas, etc.)
• Addresses requiring special delivery arrangements
• White glove or inside delivery services (available for additional fee)
• Alaska, Hawaii, Puerto Rico, and U.S. territories (quoted separately)
• Lift gate service requirements
• Residential delivery with limited truck access

For orders that don't qualify for free shipping, shipping costs will be calculated and displayed at checkout or provided in a separate quote.

3. Shipping Methods and Carriers

We use trusted freight carriers and delivery services to ensure safe transport of your cabinets:

• National freight carriers (LTL - Less Than Truckload)
• Manufacturer direct shipping programs
• Regional delivery services for local New Jersey customers
• White glove delivery services (optional upgrade)

The specific carrier is determined by the manufacturer, product size, and destination. You will be notified of the carrier and tracking information once your order ships.

4. Delivery Timelines

4.1 Processing Time

Orders are typically processed within:

• In-stock items: 1-3 business days
• Made-to-order cabinets: 2-6 weeks (varies by manufacturer and product line)
• Custom orders: 4-8 weeks (quoted at time of order)

Processing time begins after payment is confirmed and all necessary project details (measurements, specifications, finish selections) are finalized.

4.2 Transit Time

Once shipped, delivery typically takes:

• East Coast: 3-7 business days
• Midwest: 5-10 business days
• West Coast: 7-14 business days
• Alaska/Hawaii: 2-4 weeks

These are estimated timelines. Actual delivery times may vary based on carrier schedules, weather conditions, and other factors beyond our control.

4.3 Delivery Scheduling

The freight carrier will contact you 24-48 hours before delivery to schedule a delivery appointment. You must:

• Be available to receive the carrier's call
• Schedule a mutually agreeable delivery date and time window
• Ensure someone 18+ will be present to receive and inspect the delivery
• Confirm your contact phone number is accurate and monitored

Important: Missed delivery appointments may result in redelivery fees or return to sender charges.

5. Delivery Types

5.1 Curbside Delivery (Standard)

Our standard free shipping includes curbside delivery:

• Cabinets are delivered to the curb or end of driveway
• Driver will not bring items inside or to job site location
• Customer is responsible for moving cabinets from delivery point to installation location
• Lift gate service may be included if requested in advance

Preparation Required: Ensure you have adequate help and equipment (hand truck, dolly) to move heavy cabinet boxes from the delivery point.

5.2 Threshold Delivery (Optional Upgrade)

Threshold delivery includes:

• Delivery to the first dry, safe area inside your home or job site
• Typically the garage, foyer, or first floor entrance
• Does not include moving to specific rooms or upper floors

Additional Cost: Varies by location and order size (typically $100-$300)

5.3 White Glove Delivery (Premium Service)

White glove delivery provides comprehensive service:

• Delivery to the room of your choice
• Unpacking and inspection of all items
• Removal of packaging materials and debris
• Placement of cabinets in designated areas

Additional Cost: Quoted based on order size and delivery location (typically $300-$800)

Note: White glove service does not include assembly or installation of cabinets.

5.4 Contractor/Builder Job Site Delivery

For contractor and builder orders:

• Delivery to commercial job sites available
• Requires accessible loading dock or clear delivery area
• Prior arrangements must be made for forklift assistance if needed
• Driver release available for established commercial accounts

6. Inspection Upon Delivery

It is CRITICAL that you inspect your shipment immediately upon delivery:

6.1 Before Signing

Before signing the delivery receipt:

• Count all boxes and verify the quantity matches the delivery receipt
• Inspect all boxes for visible damage (crushed corners, holes, water damage)
• Note any damage or missing items on the delivery receipt
• Take photos of any damaged packaging
• Do NOT accept delivery if there is severe damage

6.2 Noting Damage

If you notice damage or shortages:

• Write detailed notes on the delivery receipt (e.g., "Box 3 of 15 - corner crushed")
• Have the driver acknowledge the notation with their signature
• Take clear photos of damaged boxes from multiple angles
• Contact us immediately at 609-900-3358

6.3 Concealed Damage

For damage not visible until boxes are opened:

• Unpack and inspect cabinets within 48 hours of delivery
• Take photos of damaged items and packaging
• Keep all original packaging materials
• Report concealed damage within 5 days of delivery
• Contact us immediately to initiate a damage claim

6.4 Refusing Delivery

You have the right to refuse delivery if:

• Shipment arrives severely damaged
• Boxes are significantly crushed or destroyed
• Water damage is evident
• Shipment is incomplete with no explanation

If you refuse delivery, contact us immediately so we can arrange a replacement shipment.

6.5 Signing for Delivery

By signing the delivery receipt without notation:

• You acknowledge receipt of all items in good condition
• Damage claims may be denied if not noted at time of delivery
• You accept responsibility for the shipment

NEVER sign "clear" or "no exceptions" if there is any question about the shipment condition.

7. Shipping Costs for Non-Qualifying Orders

For orders under $2,500 or requiring special delivery:

• Shipping costs are calculated based on weight, dimensions, and destination
• Costs are displayed at checkout or provided in a written quote
• Typical shipping costs range from $200-$800 depending on order size and location
• Special handling fees may apply for oversized items

8. Tracking Your Order

You can track your order through multiple channels:

• Email notifications: Receive shipping confirmation and tracking information
• Account dashboard: View order status and tracking details
• Carrier tracking: Use the tracking number provided to check delivery status
• Customer service: Call us at 609-900-3358 for order updates

9. Delivery Delays

While we strive for on-time delivery, delays may occur due to:

• Manufacturing backorders or production delays
• Weather conditions and natural disasters
• Carrier capacity issues
• Incorrect or incomplete delivery address
• Unavailability to receive delivery
• Custom orders requiring additional production time

We will notify you as soon as we become aware of any significant delays. While we are not responsible for delays beyond our control, we will work with manufacturers and carriers to expedite delivery whenever possible.

10. Customer Responsibilities

To ensure successful delivery, you are responsible for:

• Providing accurate and complete delivery address
• Ensuring delivery location is accessible to freight trucks
• Being available for carrier scheduling call
• Having someone 18+ present during delivery window
• Inspecting shipment thoroughly upon arrival
• Providing safe, dry storage area for cabinets until installation
• Arranging for adequate help to move heavy boxes
• Noting any damage or shortages on delivery receipt

11. Undeliverable Shipments

If a shipment cannot be delivered due to:

• Incorrect or incomplete address
• Customer unavailability for scheduled delivery
• Inaccessible delivery location
• Refusal to accept delivery (without valid damage reason)

You may be responsible for:

• Redelivery fees ($150-$400 depending on location)
• Storage fees if applicable
• Return shipping costs
• Restocking fees (see our Return Policy)

12. International Shipping

At this time, we only ship to addresses within the United States and its territories. We do not offer international shipping to Canada or other countries.

For large commercial projects outside the U.S., please contact us to discuss potential arrangements.

13. Shipping During Installation

Important Timing Consideration:

We recommend ordering cabinets well in advance of your planned installation date:

• Allow 4-8 weeks lead time for most orders
• Schedule delivery 1-2 weeks before installation to allow for inspection
• Ensure you have adequate storage space
• Verify all items before installer arrives

We are not responsible for installer or contractor scheduling conflicts due to shipping delays. Plan accordingly and maintain communication with your contractor.

14. Damaged or Lost Shipments

If your shipment is damaged or lost in transit:

• Contact us immediately at 609-900-3358
• Provide photos of damage and delivery receipt notation
• Keep all packaging materials for carrier inspection if required
• We will file a claim with the carrier on your behalf
• Replacement items will be expedited once claim is approved

Claims must be initiated within:

• Visible damage: Within 5 days of delivery
• Concealed damage: Within 5 days of discovery (up to 30 days from delivery)
• Lost shipment: 14 days after expected delivery date

15. Storage and Care Upon Delivery

Once cabinets are delivered, proper storage is essential:

• Store in a clean, dry, climate-controlled environment
• Keep boxes off the floor on pallets or boards
• Protect from moisture, extreme temperatures, and direct sunlight
• Do not stack boxes higher than manufacturer recommendations
• Keep boxes sealed until ready for installation
• Acclimate cabinets to installation environment for 48 hours before installing

Damage from improper storage is not covered under warranty or our return policy.

16. Questions About Shipping

If you have questions about shipping, delivery options, or need to arrange special delivery services, please contact us:

Our team is here to help ensure your cabinets arrive safely and on time.

17. Policy Updates

This Shipping Policy is subject to change. We will update this page with any modifications and update the "Last Updated" date. Your use of our services constitutes acceptance of the current Shipping Policy.

For orders placed before policy changes, the shipping terms in effect at the time of purchase will apply.