Shipping & delivery FAQ

We ship to all 50 U.S. states, including Alaska and Hawaii, and to Puerto Rico and other U.S. territories on request. Continental U.S. orders ship at our standard freight rates; Alaska, Hawaii and territory freight is quoted separately, with cost and transit confirmed before you order.

Yes. Liftgate service is available for residential deliveries where a loading dock isn't available. The liftgate lowers your palletized cabinets from the truck to ground level. Request it in advance; it is added as a freight accessorial and quoted on your order.

Freight damage can happen with any brand, so we handle damage claims for you. Note any visible damage on the bill of lading or delivery receipt before signing. Unpack and inspect within 48 hours, and report all damage, including concealed damage found when unboxing, with photos within 5 days of delivery and before installation; Modernform orders must be reported within 48 hours of delivery. We file the freight damage claim for you and arrange replacement parts through that claim. Shipping damage is handled as a freight claim, not under the manufacturer's warranty.

Shipping is calculated from your order's size, weight, and destination and itemized up front in your quote or at checkout, so there are no surprise fees at delivery. Standard service is curbside delivery to accessible locations in the continental United States.

Curbside delivery means your cabinets will be delivered to the curb or end of your driveway. The driver will not bring items inside your home or to the job site. You'll need to arrange help and equipment (hand truck, dolly) to move the heavy cabinet boxes from the delivery point to your installation location.

Some deliveries need a custom shipping quote:

• Remote or hard-to-access locations (islands, mountainous areas)
• Alaska, Hawaii, Puerto Rico, and U.S. territories
• Deliveries requiring lift gate service
• White glove or threshold delivery upgrades
• Residential locations with limited truck access

For these situations, additional shipping costs will be quoted separately.

Total delivery time is the line's ship time plus transit. Typical ship times:

• KCD, Tribeca and J&K Cabinetry (J&K RTA or assembled): 7-10 days
• Mantra: typically 2 weeks
• Fabuwood stock series, including Allure Galaxy: typically 2 weeks
• US Cabinet Depot in-stock items: about 3 business days flat-pack (RTA), about 5 business days assembled
• Modernform in-stock items: typically 3-5 business days (Modernform custom orders typically under four weeks)
• NOMA: typically 3-4 weeks
• Built-to-order lines (Diamond and Decorá): typically 4-6 weeks
• Fabuwood custom paint: typically 6-8 weeks; St. Martin: typically 8-10 weeks from final design approval

Then add transit: typically 1-7 business days in the continental U.S., confirmed on your quote.

Processing time begins after payment is confirmed and all project details are finalized.

Transit times vary by location:

• Continental U.S.: typically 1-7 business days by LTL freight, confirmed on your quote
• Alaska, Hawaii, Puerto Rico and U.S. territories: confirmed on the separate quote for your address

Most of the lines we sell are stocked: KCD, Tribeca and J&K typically ship in 7–10 days, and Fabuwood stock series and Mantra in about 2 weeks. NOMA typically ships in 3–4 weeks. Built-to-order lines take longer: Diamond and Decorá typically 4–6 weeks, Fabuwood custom paint 6–8 weeks, and St. Martin 8–10 weeks from final design approval. Cabinets are also large, heavy items that ship via freight (LTL - Less Than Truckload) rather than standard parcel services, which adds transit time but protects your order on the way.

Expedited shipping options are limited due to the freight nature of cabinet shipments. However, we can sometimes arrange faster processing or shipping for an additional fee. Contact us at 609-900-3358 to discuss your timeline.

Shipping costs are calculated based on weight, dimensions, and destination, and quoted up front: the exact cost is itemized in your quote or at checkout before you pay.

White glove delivery is a premium service that includes:

• Delivery to the room of your choice
• Unpacking and inspection of all items
• Removal of packaging materials
• Placement in designated areas

White glove delivery is quoted on your order, based on your location and order size. Note: this does not include cabinet installation.

Threshold delivery means the carrier will bring your cabinets to the first dry, safe area inside your home or job site (typically garage, foyer, or first floor entrance). It is an optional upgrade, quoted on your order based on location and order size.

You can track your order through:

• Email notifications with tracking information
• Your account dashboard
• Direct carrier tracking using the tracking number provided
• Calling us at 609-900-3358

Yes! The freight carrier will contact you 24-48 hours before delivery to schedule a delivery appointment. Make sure your phone number is accurate and monitored.

If you miss a delivery appointment, redelivery or return-to-sender charges are passed through at the carrier's rate and quoted before rescheduling. It's critical that you're available for the carrier's call and that someone 18+ is present during the scheduled delivery window.

Address changes are sometimes possible before the order ships, but may incur additional fees. Contact us immediately at 609-900-3358 if you need to change your delivery address.

Before signing the delivery receipt:

• Count all boxes and verify quantity matches the delivery receipt
• Inspect all boxes for visible damage
• Note any damage or missing items on the delivery receipt
• Take photos of damaged packaging
• Do NOT accept delivery if there's severe damage

For concealed damage (not visible until boxes are opened):

• Take photos of damaged items and packaging
• Keep all original packaging materials
• Report all damage, including concealed damage found when unboxing, with photos within 5 days of delivery and before installation (Modernform orders: within 48 hours of delivery)
• Call us immediately at 609-900-3358

Yes, you should unpack and inspect all cabinets within 48 hours of delivery to check for concealed damage. However, if the installation isn't happening immediately, you can reseal boxes and store them properly after inspection.

Note the shortage on the delivery receipt before signing. Count all boxes carefully and compare to the delivery manifest. Contact us immediately if items are missing.

Proper storage is essential:

• Store in a clean, dry, climate-controlled environment
• Keep boxes off the floor on pallets or boards
• Protect from moisture, extreme temperatures, and direct sunlight
• Don't stack boxes higher than manufacturer recommendations
• Keep boxes sealed until ready for installation
• Acclimate cabinets to installation environment for 48 hours before installing

You can store cabinets in a garage only if it's climate-controlled and protected from moisture and extreme temperatures. Unheated garages in winter or hot garages in summer are not suitable. Damage from improper storage is not covered under warranty.

Cabinet boxes typically weigh 40-150 pounds each depending on size. Base cabinets are generally heavier than wall cabinets. You'll need adequate help and equipment to move them safely.

Yes, we deliver to commercial job sites. Requirements include:

• Accessible loading dock or clear delivery area
• Forklift assistance if needed (arranged in advance)
• Someone authorized to receive and sign for delivery

Yes, but freight trucks may have difficulty accessing some locations. You may need to:

• Reserve freight elevator in advance
• Get building approval for delivery
• Arrange threshold or white glove delivery
• Be prepared for potential access fees

We only ship to addresses within the United States and its territories. We do not offer international shipping to Canada or other countries at this time.

If your shipment arrives damaged:

• Note damage on delivery receipt before signing
• Take photos from multiple angles
• Keep all packaging materials
• Contact us immediately at 609-900-3358
• We'll file the freight claim with the carrier and expedite replacements once the claim is approved

Lost shipment claims can be filed 14 days after the expected delivery date. Contact us and we'll work with the carrier to locate your order or arrange a replacement.

We recommend:

• Order early enough to cover ship time plus transit: about 2-3 weeks door to door for KCD, Tribeca and J&K, up to about 9-12 weeks for St. Martin
• Schedule delivery 1-2 weeks before installation
• This allows time for inspection and resolving any issues
• Ensures cabinets are on-site when installer arrives

No, we are not responsible for installer or contractor scheduling conflicts due to shipping delays. We recommend building buffer time into your project timeline and maintaining open communication with your contractor.

While we can't guarantee specific delivery dates due to the nature of freight shipping, we'll work with you to coordinate delivery timing as closely as possible to your installation schedule. Contact us to discuss your timeline.

All purchases made through Captivating Cabinets are final. We do not accept returns. However, if you receive damaged items or encounter any issues with your order, please contact our customer service team immediately.

We handle all damage and replacement claims resulting from shipping and address warranty claims, ensuring your satisfaction with every purchase.

If your cabinets arrive damaged:

• Note all damage on the delivery receipt before signing
• Take detailed photos of damaged items and packaging
• Contact us immediately at 609-900-3358
• We will file a damage claim with the carrier and arrange for replacements
• Report all damage with photos within 5 days of delivery and before installation (Modernform orders: within 48 hours); replacement parts are arranged through the freight damage claim, not under the manufacturer's warranty

Yes, all cabinets are covered under the manufacturer's warranty. Warranty terms vary by brand and product line. We handle all warranty claims on your behalf to ensure a smooth resolution process. Contact us for specific warranty details for your cabinet brand. Warranties cover manufacturing defects; shipping damage is handled separately as a freight claim.

Since all sales are final, it's critical to verify your order details before finalizing your purchase. We strongly recommend:

• Using our free design consultation service to ensure accurate specifications
• Double-checking measurements, quantities, styles, and finishes
• Reviewing your quote carefully before placing your order
• Contacting us with any questions before ordering

Our team is here to help you get your order right the first time.