Shipping Policy

Last Updated: [06-26-2025]

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1. Order Processing

• Orders are processed within 2–5 business days after payment confirmation.

• Custom or made-to-order items may take longer to process. Estimated lead times will be provided at checkout or via email.

• Orders are not processed or shipped on weekends or holidays.

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2. Shipping Rates & Delivery Estimates

• Shipping rates are calculated at checkout based on weight, dimensions, and destination.

• Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 2–5 business days (when available)

• Delivery delays can occasionally occur due to carrier issues or high demand.

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3. Shipment Confirmation & Tracking

• You will receive a shipment confirmation email once your order has shipped.

• This email will include a tracking number that will be active within 24 hours.

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4. Shipping Carriers

We primarily use reputable carriers such as UPS, FedEx, and USPS. Carrier selection may vary based on your location and the item size.

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5. Shipping Restrictions

• We currently ship only within the United States.

• We do not ship to P.O. Boxes or APO/FPO addresses.

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6. Damaged Shipments

• Please inspect your order upon delivery.

• If your item arrives damaged, contact us within 30 days with photos of the damaged product and packaging.

• We will arrange for a replacement or issue a refund as appropriate.

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7. Lost or Delayed Packages

• If your package is lost or significantly delayed, please reach out to us.

• We will contact the shipping carrier to investigate and resolve the issue.

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8. Contact Us

If you have any questions about your shipment, email Sales@captivatingcabinets.com or call 732-759-4654.