Return Policy

1. All Sales Are Final

At Captivating Cabinets, all purchases are final sale. We do not accept returns or issue refunds for:

• Change of mind or buyer's remorse
• Incorrect measurements provided by the customer
• Wrong product selection or ordering errors
• Products that do not meet customer expectations
• Color or finish variations from website images
• Products that have been opened, installed, or used

We strongly recommend carefully reviewing all product specifications, dimensions, and finishes before placing your order. Our design team is available to assist you in making the right selection for your project.

2. Why All Sales Are Final

Cabinet products are custom-manufactured or specially ordered items that:

• Are made to order based on your specifications
• Cannot be resold to other customers due to specific dimensions and configurations
• Incur significant manufacturing and shipping costs
• Are subject to manufacturer policies that do not allow returns

This policy allows us to offer competitive pricing while ensuring every customer receives brand new, uninstalled products manufactured specifically for their project.

3. Pre-Purchase Recommendations

To ensure you're completely satisfied with your purchase, we recommend:

• Verify Measurements: Double-check all measurements and dimensions before ordering
• Order Samples: Order door samples to verify colors and finishes in your home lighting
• Review Specifications: Carefully review product specifications, materials, and features
• Consult Our Design Team: Use our complimentary 3D design service to visualize your space
• Ask Questions: Contact us at 609-900-3358 with any questions before ordering
• Professional Consultation: Consider consulting with a professional designer or contractor

4. Damaged or Defective Products

While all sales are final, we stand behind the quality of every product we sell. If you receive damaged or defective items, we will work with you and the manufacturer to resolve the issue.

4.1 Shipping Damage

If your cabinets arrive with shipping damage:

1. Inspect Upon Delivery: Carefully inspect all boxes and products before signing the delivery receipt
2. Note All Damage: If damage is visible, note it on the delivery receipt before signing. Be specific (e.g., "Box 3 has corner damage, Box 5 appears crushed")
3. Document Everything: Take detailed photos of:
   • Damaged packaging from all angles
   • Damaged products before unpacking
   • Damaged products after unpacking
   • Close-ups of specific damage areas
   • Product labels and box numbers
4. Contact Us Immediately: Call us at 609-900-3358 and report all damage, including concealed damage found when unboxing, with photos within 5 days of delivery and before installation (Modernform orders: within 48 hours of delivery)
5. Do Not Discard Packaging: Keep all boxes, packing materials, and damaged items until the claim is resolved

Important: Note any visible damage on the bill of lading or delivery receipt before signing. Report all damage, including concealed damage found when unboxing, with photos within 5 days of delivery and before installation; Modernform orders must be reported within 48 hours of delivery. Unpack and inspect within 48 hours so concealed damage is found in time. Claims reported after that window, or after installation, may not be accepted by carriers or manufacturers.

4.2 Manufacturer Defects

If you discover manufacturing defects after installation:

• Contact us immediately at 609-900-3358
• Provide photos showing the defect clearly
• Provide your order number and product details
• Describe when and how the defect was discovered

We will file a warranty claim with the manufacturer on your behalf and coordinate replacement parts or products under that manufacturer's warranty. Manufacturer defects are covered under each brand's respective warranty policy.

4.3 Resolution Process

For damaged or defective products:

• We file damage/defect claims with carriers or manufacturers
• For shipping damage, we file the freight damage claim and arrange replacement parts or products through that claim; shipping damage is handled as a freight claim, not under the manufacturer's warranty
• Original damaged items may need to be returned to the carrier/manufacturer
• We coordinate all logistics and keep you updated throughout the process
• Resolution time depends on the carrier claim and on replacement-part availability from the manufacturer

5. Order Cancellations

Whether an order can be cancelled depends on how far it has progressed and on the manufacturer's policy. Cancellation is never possible once production has started.

5.1 Cancellation Window

Contact us immediately if you need to cancel an order, and confirm the request in writing:

• Phone: 609-900-3358 (fastest method)
• Email: sales@captivatingcabinets.com

• Before we submit your order to the manufacturer: the order can be cancelled free, with no fee. We submit orders promptly after you approve the final quote, so tell us right away if you need to cancel
• After the order is submitted, before production starts: cancellation is possible only if the manufacturer accepts it, and the manufacturer's restocking or cancellation fee applies (see 5.2). Some manufacturers accept no cancellations once an order is confirmed, and others allow changes only for a short window after confirmation
• Custom-painted or assembled orders: generally cannot be cancelled once submitted to the manufacturer
• Once production has started, or the order has shipped: cancellation is not possible - all sales final

5.2 Cancellation Fees

Restocking and cancellation fees follow the manufacturer's policy, typically 20-25% of the price of the cancelled items, and the fee for your line is confirmed on your quote. Manufacturers are not obligated to accept cancellations, and each request is reviewed case by case.

5.3 Cancellation Refund Timeline

If your cancellation is approved:

• We issue the refund to your original payment method once the manufacturer confirms the cancellation
• Your card issuer or payment provider then takes its usual processing time to post it to your account
• The manufacturer's restocking fee (typically 20-25%, confirmed on your quote) is deducted from the refund amount
• Shipping fees (if paid) are non-refundable

6. Warranty Coverage

All cabinet products are covered by manufacturer warranties that protect against defects in materials and workmanship. Warranty terms vary by brand:

• Fabuwood: Limited lifetime warranty for the original residential purchaser, not transferable (Blum hinges, slides and lifts are covered by Blum's own warranty)
• St. Martin: Limited lifetime warranty for the original residential purchaser, nontransferable; excludes rental and commercial properties
• Diamond Cabinets: Limited lifetime warranty by MasterBrand for the first residential purchaser (decorative hardware 1 year; commercial use 12 months)
• Decorá Cabinets: Limited lifetime warranty by MasterBrand for the original owner (decorative hardware 1 year; commercial use 12 months)
• US Cabinet Depot: Limited lifetime warranty for the original residential purchaser, not transferable; covers cabinetry, door hinges and drawer glides
• Modernform: Limited lifetime warranty for the original purchaser in a single-family, owner-occupied home; after the first year it lasts while the product stays in Modernform's current lineup. Custom-painted doors and drawers carry a separate 1-year paint-finish warranty (cracking and chipping) from the finisher
• J&K Cabinetry: 5-year limited warranty for the original purchaser (1 year on hinges, drawer glides and lift hardware)
• Mantra: 5-year limited warranty by MasterBrand for the first residential purchaser (decorative hardware 1 year)
• KCD: 5-year limited warranty from the ship date, original owner, residential use only
• Tribeca: 5-year limited warranty (original residential purchaser; excludes rental and commercial properties)
• NOMA: Limited lifetime warranty for the original residential purchaser, nontransferable, covering NOMA product manufactured from July 1, 2026; excludes rental and commercial properties
• Other manufacturers we carry: manufacturer warranty, terms vary; confirmed with your quote

6.1 What Warranties Cover

Manufacturer warranties typically cover:

• Defects in materials (wood, hardware, finishes)
• Defects in workmanship (construction, assembly, finish application)
• Structural failures under normal use
• Hardware malfunctions (hinges, drawer glides)

6.2 What Warranties Do NOT Cover

Warranties do not cover:

• Normal wear and tear
• Damage from improper installation
• Damage from misuse or abuse
• Water damage or moisture exposure
• Damage from household chemicals or cleaners
• Natural wood variations or color changes
• Products altered or modified after purchase
• Commercial or business use (residential use only)

6.3 Filing a Warranty Claim

To file a warranty claim:

1. Contact us at 609-900-3358
2. Provide your order number and product details
3. Send photos clearly showing the defect or issue
4. Describe the issue and when it first appeared

We handle all warranty claims on your behalf, coordinating with manufacturers to ensure fast resolution. We are your advocate throughout the warranty process.

7. Exceptions and Special Circumstances

7.1 Wrong Product Shipped by Us

If we ship the wrong product due to our error (not customer ordering error):

• Report it within 5 days of delivery at 609-900-3358
• Provide photos of the product label and packaging
• We will arrange pickup of the incorrect item at no cost
• If we ship the wrong item or an item is missing, we send the correct item at no cost to you
• No restocking fees or return shipping charges apply

7.2 Duplicate Shipments

If you receive duplicate products you did not order:

• Contact us immediately
• Do not refuse delivery - accept the shipment
• We will arrange pickup at our expense
• You will not be charged for duplicate items

7.3 Incomplete Orders

If your order is missing items:

• Check the packing slip - some orders ship in multiple boxes/shipments
• Report genuinely missing items within 5 days of delivery at 609-900-3358
• If we ship the wrong item or an item is missing, we send the correct item at no cost to you
• For damaged items, follow 4.1 Shipping Damage

8. Sample Door Returns

Door samples ordered through our website are also final sale and non-returnable. Sample pricing is significantly discounted to allow customers to evaluate finishes and quality before making full cabinet purchases.

If a sample arrives damaged, report it with photos within 5 days of delivery and we'll replace it at no cost. Samples are not refunded or credited toward a cabinet order.

9. Dispute Resolution

If you have concerns about a product, damage claim, or warranty issue:

1. Contact Us First: Call 609-900-3358 to discuss your concern
2. Provide Documentation: Photos, order numbers, and detailed descriptions help us resolve issues faster
3. Work With Us: We are committed to finding fair solutions within manufacturer policies
4. Escalation: If initial contact doesn't resolve the issue, ask to speak with a manager

We are committed to customer satisfaction within the constraints of manufacturer policies and our final sale terms.

10. Important Reminders

11. Related Policies

Please review our related policies for complete information:

• Terms of Service - Complete terms and conditions
• Shipping Policy - Delivery terms and timelines
• Privacy Policy - How we protect your information

12. Questions About Returns?

If you have questions about this return policy or need assistance with a damaged product or warranty claim, please contact us:

Our customer service team is here to help you with damage claims, warranty issues, and any questions about your order.