Frequently Asked Questions

Ordering & Payment

How do I place an order?

You have several options for ordering:

• Online: Browse our collections, add items to your cart, and complete checkout
• Custom Quote: Submit our design request form with your project details
• Design Consultation: Schedule a free 3D design consultation for personalized service
• Phone: Call us at 732-709-7909 to speak with a cabinet specialist

Our team will work with you to finalize measurements, finishes, and specifications before processing your order.

What payment methods do you accept?

We accept:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• Wire transfers for large orders
• Financing options (contact us for details)

Do you offer financing or payment plans?

Yes, we offer flexible financing options to make your cabinet purchase more affordable. Financing terms vary based on order size and creditworthiness. Contact us at 732-709-7909 or sales@captivatingcabinets.com to discuss available payment plans.

When will I be charged for my order?

Payment is processed when your order is placed and confirmed. For custom orders requiring design work, we may require a deposit upfront with the balance due before manufacturing begins.

Can I cancel or modify my order after placing it?

Order modifications or cancellations are sometimes possible before manufacturing begins, but may be subject to restocking fees or processing charges. Contact us immediately at 732-709-7909 if you need to make changes.

Product Information

What brands of cabinets do you carry?

We are an authorized distributor of premium cabinet brands:

• Fabuwood - Known for all-plywood construction and contemporary designs
• J&K Cabinetry - Solid wood construction with traditional craftsmanship
• Cubitac - Modern European-style cabinets with innovative features
• Diamond - MasterBrand's premium line with extensive customization
• Decora - MasterBrand's designer collection for high-end kitchens
• Mantra - Contemporary designs with eco-friendly materials

Each brand offers unique styles, finishes, and quality levels to suit different budgets and design preferences.

Are your cabinets solid wood or particle board?

Cabinet construction varies by brand and product line:

• Premium lines: All-plywood or solid wood construction
• Mid-range lines: Plywood boxes with engineered cores
• Budget lines: Mix of materials optimized for value

Brands like Fabuwood and J&K Cabinetry are known for all-wood construction with dovetail drawer boxes, soft-close hinges, and premium finishes. We can provide detailed specifications for any cabinet line you're considering.

Can I customize cabinet sizes and finishes?

Yes! Customization options include:

• 50+ finish and color choices across most brands
• Custom sizing for select collections (additional lead time applies)
• Multiple door styles (shaker, raised panel, slab, etc.)
• Hardware options (handles, knobs, pulls)
• Interior accessories (pull-out shelves, lazy susans, drawer organizers)

Custom options vary by manufacturer. Schedule a free design consultation to discuss specific customization for your chosen cabinet line.

Do you sell cabinet hardware separately?

Yes, we offer a selection of cabinet hardware including hinges, drawer slides, handles, and knobs. Most cabinets come with soft-close hinges and slides included. Decorative hardware (handles and knobs) can be purchased separately or as part of your cabinet package.

Can I order samples before buying?

Yes! We offer door samples so you can see and feel the quality, finish, and color before ordering your full kitchen. Sample costs are often credited toward your purchase. Contact us at 732-709-7909 to request samples of specific styles and finishes.

Are your cabinets eco-friendly?

Yes, many of our cabinet lines use:

• Sustainably sourced materials
• CARB2 compliant materials (California Air Resources Board standards)
• Low-VOC finishes safe for indoor air quality
• Environmentally responsible manufacturing processes

We prioritize both quality and environmental sustainability in our product selection.

Design Services

Do you provide free design services?

Yes! We offer complimentary professional 3D design services with every cabinet order. Our service includes:

• One-on-one consultation with experienced kitchen designers
• Detailed 3D renderings showing your exact cabinet layout
• Visual previews of colors, finishes, and styles in your space
• Accurate measurements and specifications
• Layout optimization for functionality and aesthetics
• Material and finish recommendations

This helps you visualize your new kitchen before purchasing and ensures your order is accurate. Learn more about our design service.

How does the design consultation process work?

Our design process is simple:

• Step 1: Submit your project details through our design service form
• Step 2: Schedule a consultation call with a designer
• Step 3: Provide measurements and photos of your space
• Step 4: Receive 3D renderings and cabinet specifications
• Step 5: Refine the design until you're completely satisfied
• Step 6: Finalize your order and receive detailed quote

How long does the design process take?

Initial 3D renderings are typically completed within 3-5 business days after we receive your measurements and project details. Revisions and refinements are usually completed within 1-2 business days. The entire process from consultation to final design typically takes 1-2 weeks.

Do I have to use your design service?

No, our design service is optional but highly recommended. You can order directly if you already have professional plans or know exactly what you need. However, our free design service helps ensure accurate measurements, optimal layouts, and prevents costly ordering mistakes.

Installation

Do you install cabinets?

We are a cabinet distributor and do not provide installation services directly. However, we can recommend qualified professional installers in many areas. Contact us for installer referrals in your location.

Are your cabinets difficult to install?

Our cabinets are designed for both professional and DIY installation:

• Detailed installation instructions included
• All necessary mounting hardware provided
• Pre-assembled or easy-to-assemble options available
• Standard cabinet dimensions work with most kitchen layouts

Many homeowners with basic carpentry skills successfully complete installations themselves. Professional installation typically takes 2-5 days depending on kitchen size and complexity.

What tools are needed for cabinet installation?

Basic installation requires:

• Level (4-foot and torpedo)
• Drill/driver with bits
• Stud finder
• Measuring tape
• Shims
• Clamps
• Saw (for scribing and trim work)
• Safety equipment (glasses, gloves)

How much does professional installation cost?

Professional installation costs vary significantly by location and project complexity. Typical ranges:

• Standard kitchen: $2,000-$5,000
• Large kitchen: $5,000-$10,000+
• Additional services: Demolition, plumbing, electrical add to costs

Get multiple quotes from licensed, insured installers in your area.

Can I install cabinets myself to save money?

Yes, DIY installation can save thousands of dollars. However, consider:

• Installation requires precision and patience
• Mistakes can be costly and time-consuming to fix
• Plumbing and electrical work may require licensed professionals
• Improper installation may void manufacturer warranties

Many homeowners successfully install cabinets themselves. Start with wall cabinets and work carefully. Don't hesitate to hire professionals for complex aspects.

Contractor Program

Do you have a contractor or trade program?

Yes! Our contractor program offers special benefits for qualified professionals:

• Special Pricing: Volume discounts and competitive trade pricing
• Dedicated Support: Priority customer service and account management
• Priority Processing: Faster order processing and production
• Flexible Terms: Payment terms for established accounts
• Project Management: Tools and support for managing multiple jobs
• Marketing Support: Co-branded materials and project showcase opportunities

Learn more about our contractor program or contact us to discuss eligibility.

How do I qualify for contractor pricing?

To qualify for our contractor program, you need:

• Valid contractor's license (where applicable)
• Business tax ID or resale certificate
• Proof of business insurance
• Professional references or portfolio

Submit an application through our contractor program page or call 732-709-7909 to get started.

What discounts do contractors receive?

Contractor discounts vary based on order volume, project size, and account status. Typical discounts range from 10-30% off retail pricing. Volume commitments and established accounts may qualify for higher discount tiers. Contact us for specific pricing for your projects.

Can interior designers join the contractor program?

Yes! Our program is open to:

• General contractors and builders
• Interior designers and decorators
• Kitchen and bath specialists
• Remodeling contractors
• Property managers and developers
• Cabinet installers

Returns & Policies

What is your return policy?

All sales are final. We do not accept returns on cabinet orders.

This is standard in the cabinet industry because:

• Most cabinets are made-to-order to your specific requirements
• Custom sizing, finishes, and configurations cannot be resold
• Manufacturing begins immediately after order confirmation

However, we handle all damage claims from shipping and warranty claims to ensure your complete satisfaction. We strongly recommend:

• Using our free design consultation service to ensure accurate specifications
• Ordering samples to verify colors and finishes
• Double-checking all measurements, quantities, and styles before ordering
• Reviewing your quote carefully and asking questions before purchase

Our team is here to help you get your order right the first time. Read our full return policy.

What if I receive damaged cabinets?

If cabinets arrive damaged:

• Note all damage on the delivery receipt before signing
• Take detailed photos of damaged items and packaging
• Keep all original packaging materials
• Contact us immediately at 732-709-7909

We will file a claim with the carrier and expedite replacement parts or cabinets at no additional cost to you. We handle all damage claims to ensure your satisfaction. See our Shipping & Delivery FAQ for more details.

What warranty do your cabinets come with?

All cabinets are covered under manufacturer warranties:

• Limited Lifetime: Premium brands (varies by component)
• 5-10 Years: Mid-range brands
• 1-3 Years: Budget-friendly options

Warranties typically cover manufacturing defects, finish issues, and material problems. They do not cover damage from improper installation, misuse, or normal wear and tear.

We handle all warranty claims on your behalf to ensure smooth resolution. Contact us for specific warranty details for your chosen cabinet brand.

What if I ordered the wrong cabinets?

Since all sales are final, it's critical to verify your order before purchase. If you ordered incorrectly:

• Contact us immediately at 732-709-7909
• We'll check if manufacturing has begun
• If not started, we may be able to modify your order (fees may apply)
• If production has started, options are limited

This is why we strongly recommend using our free design service - it prevents costly ordering mistakes.

How do I track my order?

Track your order through:

• Email notifications with tracking information
• Your account dashboard (if you created an account)
• Direct carrier tracking using provided tracking number
• Calling us at 732-709-7909

Do you offer price matching?

We strive to offer competitive pricing on all cabinet brands. While we don't have a formal price matching policy, we're happy to discuss pricing for your specific project. Contact us with competitor quotes and we'll do our best to earn your business.

General Questions

How long does it take to receive cabinets after ordering?

Delivery time depends on the product type:

• In-stock items: 1-3 business days processing + 3-14 days transit
• Made-to-order cabinets: 2-6 weeks processing + 3-14 days transit
• Custom orders: 4-8 weeks processing + 3-14 days transit

We recommend ordering cabinets 4-8 weeks before your planned installation date to allow time for manufacturing, shipping, inspection, and resolving any issues. See our Shipping & Delivery FAQ for detailed shipping information.

Do you ship nationwide?

Yes, we ship cabinets nationwide within the United States and its territories. We offer free shipping on orders over $2,500 to the continental United States (curbside delivery).

Shipping costs for orders under $2,500 are calculated based on weight, dimensions, and destination. Alaska, Hawaii, Puerto Rico, and remote locations may have additional fees.

Are you a manufacturer or distributor?

We are an authorized distributor of premium cabinet brands. We partner directly with top manufacturers to offer you:

• Factory-direct pricing without the overhead
• Wide selection of brands and styles in one place
• Expert guidance on choosing the right brand for your needs
• Professional design services and support
• Warranty and damage claim handling

This allows us to focus on customer service, design support, and competitive pricing while manufacturers focus on quality production.

Can I visit a showroom to see cabinets in person?

Contact us at 732-709-7909 to inquire about viewing options in your area. We can also arrange for cabinet samples to be sent to you so you can see finishes and quality firsthand.

Do you work with designers and architects?

Yes! We frequently work with interior designers, architects, and design-build firms. We offer:

• Trade pricing through our contractor program
• CAD file support and specifications
• Project collaboration and communication tools
• Direct shipping to job sites
• Dedicated account management for design professionals

How can I contact customer service?

We're here to help! Contact us:

Our customer service team is available during business hours to answer questions, provide quotes, and assist with your cabinet project.

More Resources

Find additional helpful information:

• Shipping & Delivery FAQ - Detailed shipping, delivery, and tracking information
• Free Design Service - Learn about our complimentary 3D design consultation
• Contractor Program - Information for trade professionals
• Cabinet Brands - Explore all brands we carry
• Return Policy - Full details on our sales policy
• Shipping Policy - Complete shipping terms and conditions
• Contact Us - Get in touch with our team

Still Have Questions?

If you didn't find the answer you're looking for, we're here to help.

Our knowledgeable team is ready to answer your questions about products, ordering, design services, shipping, and anything else you need to know about your cabinet project.